– It All Starts Here


Mamta Maini

Mumbai, India Graduate, having 5 years of experience in the GIS field.


HERE Technologies - 20th May 2016 – 28th September 2020.

My Job designation with HERE was Annotator II (Merger) where I used to analyze cellular phone/car searches from a QA and user interface perspective to improve future results.
Provide and receive feedback across the geographical research team.
Do quality checks on the ratings provided by other annotators and provide them valuable feedback.

CyberTech – 28th September 2020 – Current.

Provide world-class technical support to end-users of ESRI software to effectively diagnose and resolve incidents.

Job Description:

HERE Technologies :

Dealing with Map Search Database data
Investigating, extracting, and validating data in case of Search Results through different sources (third-party websites, official websites, etc.)
Searching & Building search possibilities for possible inputs entered via maps and improvising machine learning
Maintain compliance with database specifications and project requirements.
Perform quality checks on data input to test the validity of data.
Subject matter expert in project.
Responsible for delivering accurate end results.
Instrumental in helping & delivering innovative ideas for project growth.
Involved in extensive Here community-based forums and is responsible for managing events at the Global and GCO level.
Responsible for Providing feedback on Team Performance.
Provide training related to comments which helped in delivering accurate data.
Bearing head for maintaining the Bearing tool and timesheet of the entire team.
Responsible for maintaining a tracker of Non-Production data of the employees.
Responsible for maintaining attendance tracker.
As a mentor, I am responsible to guide the new member in a way that they pass the internal assessment.
I have been part of several Hackathon events.
Here, I have learned to create maps via GeoJASON, HERE map creator Tool, Atlas.

CyberTech :

Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other ArcGIS technologies.
As the Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content.
Interpret user issues to determine or recommend software changes to product engineers.
Work in other technical areas of software support as customer and business needs require.

Apart from this, I have been part of the following Teams/Projects

Talent Platform
(Held workshop at the organizational level.)
XYZ Mapathon and Hackathon Event
(Learned and created my own map.)
KJ Team
(Participated in a knowledge Junction program where I was responsible to share all data related to my team at the organizational level.)
Creative Minds
(Created Fun activities at the organizational level. Employee engagement is the main purpose of this team.)
Innovation Team
(I have submitted more than 10 ideas in 4yrs. I have also contributed towards patents by submitting 2 ideas.)
EET Team (Employee Engagement Team)
Contributed towards Government of India - 5G Hackathon event.


2 ideas got selected at the GCO level
Got Spot Recognition for Constant Metric Achievements.
Awarded Rising Star for best performance
Assigned Mentoring of new members
Rewarded 1st price for Quality Week Event
Achieved tag of “Merger” by delivering the best quality in the project.

Technical Skills

Worked on Atlas Tool (Company Proprietary Tool).
Worked on Map Creator Interface.
ArcGIS Desktop (ArcMap & Pro)
ArcGIS Online
ArcGIS Enterprise
Enterprise - Setup
Worked on GeoJSON (Basic level knowledge)
Clickwork (Company Proprietary Tool).
Enterprise Apps

Known Languages

English - Professional working proficiency
Hindi - Professional working proficiency
Marathi - Limited working proficiency
Punjabi - Native or bilingual proficiency
Arabic - Limited working proficiency

Mamta Maini

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